20 Comments for this entry

• Vincent Sanders
  October 12th, 2012 on 3:40 am

  Must be the EP area. I have never had a problem with CenturyLink? I am paying for 10 meg service download 768 upload. I have been averaging:
  Ping: 24ms
  Down: 10.12 Mbps
  Up: 0.87 Mbps
• Vincent Sanders
  October 12th, 2012 on 3:40 am

  Must be the EP area. I have never had a problem with CenturyLink? I am paying for 10 meg service download 768 upload. I have been averaging:
  Ping: 24ms
  Down: 10.12 Mbps
  Up: 0.87 Mbps
• Jeff Taylor
  October 12th, 2012 on 7:56 am

  Yep, kinda… The problem stretches out a ways, actually.
• Jeff Taylor
  October 12th, 2012 on 7:56 am

  Yep, kinda… The problem stretches out a ways, actually.
• Jeff Taylor
  October 12th, 2012 on 1:18 pm

  Just got off the phone with CL, a local service supervisor. I had some questions for him, after I explained that this has been going on after being reported 13 months ago.

  I first tried to get an idea of what they meant by 'bandwidth exhaust'. I had an idea of what it meant in my head, but unless you confirm it… so I asked. He confirmed, more or less. It is a case of over-utilized or aging equipment, and/or over promised bandwidth with too many users. Therefore when too many people are on at the same time it taxes that section of the network. I don't know about any other network administrators, but if I did that and left it for a year I would be so fired.

  I also tried to determine if the business side of DSL might be on better equipment, seeing as how businesses pay more. They aren't. Businesses pay more just because they are businesses, and maybe for a few perks.

  So I told the guy that this is affecting my ability to conduct my work from home, aside from the fact that I'm not getting what I paid for, and haven't for quite some time. I also made him aware that I may be looking elsewhere if this doesn't resolved – soon. Our other options aren't great, but they may be better.
• Jeff Taylor
  October 12th, 2012 on 1:18 pm

  Just got off the phone with CL, a local service supervisor. I had some questions for him, after I explained that this has been going on after being reported 13 months ago.

  I first tried to get an idea of what they meant by 'bandwidth exhaust'. I had an idea of what it meant in my head, but unless you confirm it… so I asked. He confirmed, more or less. It is a case of over-utilized or aging equipment, and/or over promised bandwidth with too many users. Therefore when too many people are on at the same time it taxes that section of the network. I don't know about any other network administrators, but if I did that and left it for a year I would be so fired.

  I also tried to determine if the business side of DSL might be on better equipment, seeing as how businesses pay more. They aren't. Businesses pay more just because they are businesses, and maybe for a few perks.

  So I told the guy that this is affecting my ability to conduct my work from home, aside from the fact that I'm not getting what I paid for, and haven't for quite some time. I also made him aware that I may be looking elsewhere if this doesn't resolved – soon. Our other options aren't great, but they may be better.
• Vincent Sanders
  October 12th, 2012 on 1:38 pm

  There is always the BBB? It does seem like businesses start taking you seriously when they hear from them. I did it with Directv on my bill. At first they were like there's nothing we can do. I contacted the BBB, there tone changed. Believe it or not they actually had someone contact me by phone that was American!
• Vincent Sanders
  October 12th, 2012 on 1:38 pm

  There is always the BBB? It does seem like businesses start taking you seriously when they hear from them. I did it with Directv on my bill. At first they were like there's nothing we can do. I contacted the BBB, there tone changed. Believe it or not they actually had someone contact me by phone that was American!
• Jeff Taylor
  October 12th, 2012 on 1:48 pm

  Good point. Actually I had thought maybe the Indiana Attorney General.
• Jeff Taylor
  October 12th, 2012 on 1:48 pm

  Good point. Actually I had thought maybe the Indiana Attorney General.
• Duane Taylor
  October 13th, 2012 on 12:46 am

  Whats the prereq for a class action suit?
• Duane Taylor
  October 13th, 2012 on 12:46 am

  Whats the prereq for a class action suit?
• Jeff Taylor
  October 13th, 2012 on 11:31 am

  I have no idea, to be honest. Try a Google for 'DSL Bandwidth Exhaust'. Seems pretty common for Century Link and CenturyTel.
• Jeff Taylor
  October 13th, 2012 on 11:31 am

  I have no idea, to be honest. Try a Google for 'DSL Bandwidth Exhaust'. Seems pretty common for Century Link and CenturyTel.
• Jeff Taylor
  October 15th, 2012 on 3:33 pm

  LOL! I got a survey for Century Link today…. GIMME DA RED PEN!!
• Jeff Taylor
  October 15th, 2012 on 3:33 pm

  LOL! I got a survey for Century Link today…. GIMME DA RED PEN!!
• Duane Taylor
  October 16th, 2012 on 8:58 am

  Where's my survey???
• Duane Taylor
  October 16th, 2012 on 8:58 am

  Where's my survey???
• Jeff Taylor
  October 16th, 2012 on 9:42 am

  No soup for you!!
• Jeff Taylor
  October 16th, 2012 on 9:42 am

  No soup for you!!